FAQs

Frequently Asked Questions (FAQ)

AK Equine & Co – Honest Treats, Happy Moments

Q: Are all of your products homemade?

A: Yes! All of our products are made from scratch at home by our founder, Arteen Khabbaz, with care and attention to detail.

Q: What does your business offer?

A: We specialize in handcrafted horse treats, branded apparel, and sweet treats for humans—including cupcakes, cookies, and more.

Q: When was AK Equine & Co established?

A: Our business officially launched to the public on November 20th, 2022.

Q: Are your horse treats show safe?

A: Yes, all of our horse treats are safe to give before and during equestrian shows.

Q: How long does shipping take?

A: Most orders are shipped within 1–3 business days and typically arrive within the same week, depending on your location and the carrier.

Q: How can I place a custom order?

A: To request a custom order, please send us a direct message on Instagram: @whitehorsesweets (Soon to be updated to match AK Equine & Co branding).

Q: Where are you located?

A: We are a home-based business located in Ontario, Canada.

Q: Do you offer local pickup?

A: Yes, we offer local pickup! Please contact us immediately after placing your order to arrange a suitable pickup time.

Q: Can I cancel my order?

A: Orders may be canceled at any time before shipment. Once your order has shipped, cancellations are no longer possible, and all sales are final.

Q: How can I contact you?

A: You can reach us through Instagram DM or by using the contact form on our website.

Q: What ingredients do you use in your horse treats?

A:Molasses, all-purpose flour, oat flour, Meringue powder, powdered sugar.

Q: What payment methods do you accept?

A: We accept PayPal, Visa, Mastercard, American Express, and most major credit cards.